Thompson Cigar |

“When I recently experienced a quality control issue relative to one of your cigars, she took immediate action on several fronts. First, she rapidly sought to understand my concerns as a customer and to offer several proposed solutions. Second, she quickly sent replacement products to me and followed up to ensure my satisfaction. Third, when she realized there was a second party involved (Mr. Rick Figlio, a friend who was not a Thompson customer with whom I shared one of my Don Lugo cigars) she contacted him direct to offer outstanding support. Finally, she has provided ongoing highly responsive, sensitive service since the incident and has captured me as a fan.

I congratulate Sarah for taking a significant problem and turning it into an opportunity to excel. Her customer service approach reflects well upon Thompson Cigars and sends the message that you are a quality company that cares. As a result, Mr. Figlio is now singing the praises for Thompson Cigars throughout Fulton County Indiana. I have no doubt that you have not only brought him onboard as a customer, but I sense that the network of customers will be expanding over time.

I congratulate Thompson Cigars on having an employee of Sarah’s caliber. She is a gift in a world where where the focus on customer service is often lacking.”

Sincerely,

Paul S.

Thompson Cigar Company was founded a long time ago in Key West, Florida and it is the oldest mail-order cigar company in the nation. Thompson Cigar still holds the first Postal Permit ever issued for Tampa, Florida in fact. Since Thompson’s founding in 1915, we have been sincerely devoted to delivering a wide series of cigars ranging in price and taste. Thompson produces a wide assortment of Thompson label cigars in order to provide the client with the most refined products at a fraction of what a comparable national brand would cost.

Any questions about a particular cigar, whether it’s one of our brands or a national brand, can be directed to our call center. The Thompson Cigar Company call center is manned by over 200 professionals, some of them employees of Thompson for over 20 years, whose knowledge of the industry is unrivaled.

Thompson Cigar owns the largest inventory storage humidor in the United States. With over 300,000 cubic feet of storage space, rest assured that our products are not sitting in a hot and dry warehouse.

Founded in Key West, Florida, in 1915,Thompson Cigar Company is the oldest mail order cigar company in the United States. In fact, we still hold Postal Permit #1 for Tampa. We have always been devoted to offering a wide selection of cigars covering all price ranges and tastes. Our assorted collection of Thompson private label cigars are a reflection of our keen desire to provide to you the finest cigars at a fraction of what a comparable national brand would cost.

Our call center is manned by 200 trained professionals, some of whom have been with Thompson for over 20 years and are unsurpassed in their knowledge of these products. Whether it’s one of our own house brands or a national brand, our customer service representatives can help you.

With the largest inventory storage humidor in the United State, we can ensure that the product we ship to you is as fresh as the day we received it. The Thompson Cigar Company’s humidor is over 300,000 cubic feet of storage space so that you can be sure that your cigar has not been lying around some hot or dry warehouse.